Frequently Asked Questions.

Find quick answers to the most common questions about our jackets, ordering process, shipping, and more. If you can’t find what you’re looking for, we’re here to help!

General Questions
How long do I need to wait for my jacket to be made?

This varies on depending on several factors (your style, the time of year etc).

You will be given a general estimated production time on the listing of the jacket underneath the size selection box. Once your order is placed and confirmed by a member of our team, we will then give you a more specific estimated completion date for your order.

Typically, times get down to 6-8 weeks in the summer and 12-14 weeks in the winter. Sheepskins do tend to be longer in the winter as this is the most popular time for them, we recommend ordering mid-end of summer to ensure you have it that winter.

I can’t wait that long. Do you have jackets ready to buy?

Yes, we have stock, used and vintage jackets ready to be dispatched on the same day if you order before 2pm. All these jackets are returnable if the fit is not correct. Please see our ‘ready to wear’ jacket section to view these jackets.

Can I track my order?

You will receive regular updates via email on your order throughout its journey, including confirming we have accepted your order, a prompt for you to confirm your final specs, letting you know when we begin work on your jacket and when your jacket is complete and ready for dispatch.

You can also log into your account area on our website to view which stage your jacket is currently at.

Can I amend my order?

You can change your order right up until your final specs are confirmed (this is 14 days after your order is placed). After this, we cannot guarantee we will be able to amend your order as initial work may have started on your jacket.

Can I cancel my order?

You have a 14-day cooling off period where you can cancel your order and receive a full refund of your deposit.

After the 14-day period you can still cancel your order and receive a full refund provided we haven’t started any work on your jacket – if your jacket has entered production your deposit may be non-refundable.

What happens if I can’t afford to pay the remaining balance?

Please get in touch with as soon as possible so we can try and come to arrangement e.g. a payment plan. If you don’t hear from you within a month of your jacket being made, there is a risk you will lose your deposit and we will add the jacket to our stock.

How long do I need to wait for my jacket to be made?

This varies on depending on several factors (your style, the time of year etc).

You will be given a general estimated production time on the listing of the jacket underneath the size selection box. Once your order is placed and confirmed by a member of our team, we will then give you a more specific estimated completion date for your order.

Typically, times get down to 6-8 weeks in the summer and 12-14 weeks in the winter. Sheepskins do tend to be longer in the winter as this is the most popular time for them, we recommend ordering mid-end of summer to ensure you have it that winter.

I can’t wait that long. Do you have jackets ready to buy?

Yes, we have stock, used and vintage jackets ready to be dispatched on the same day if you order before 2pm. All these jackets are returnable if the fit is not correct. Please see our ‘ready to wear’ jacket section to view these jackets.

Can I track my order?

You will receive regular updates via email on your order throughout its journey, including confirming we have accepted your order, a prompt for you to confirm your final specs, letting you know when we begin work on your jacket and when your jacket is complete and ready for dispatch.

You can also log into your account area on our website to view which stage your jacket is currently at.

Can I amend my order?

You can change your order right up until your final specs are confirmed (this is 14 days after your order is placed). After this, we cannot guarantee we will be able to amend your order as initial work may have started on your jacket.

Can I cancel my order?

You have a 14-day cooling off period where you can cancel your order and receive a full refund of your deposit.

After the 14-day period you can still cancel your order and receive a full refund provided we haven’t started any work on your jacket – if your jacket has entered production your deposit may be non-refundable.

What happens if I can’t afford to pay the remaining balance?

Please get in touch with as soon as possible so we can try and come to arrangement e.g. a payment plan. If you don’t hear from you within a month of your jacket being made, there is a risk you will lose your deposit and we will add the jacket to our stock.

Where and how do you ship?

We ship worldwide to most countries using trusted courier services like UPS, FedEx, and DHL.

All orders are processed and shipped from our facility. Once your order is ready, we’ll send you a tracking link so you can follow your package until it arrives at your doorstep.

Shipping is free on all orders.

How long does shipping take?

Shipping usually takes up to 14 days for delivery.

We use trusted courier services like UPS, FedEx, and DHL. Once your order is shipped, you’ll get a tracking link to check the delivery status.

Can I track my parcel?

Yes, you can. Once your order is shipped, we’ll send you a tracking link by email.

You can use that link to check your parcel’s status anytime through UPS, FedEx, or DHL tracking pages, depending on the courier handling your delivery.

What is your returns policy?

You can return your jacket within 30 days of receiving it. The item must be unused, in original condition, and with all tags attached.

To start a return, just email us at support@jackethunters.com with your order number and reason for return. Our team will guide you through the next steps.

Return shipping cost is the customer’s responsibility unless the item was damaged or incorrect.

How do I process a return?

Unless the item is faulty or incorrect, you will need to cover the return shipping cost.

Please make sure the item is unused, in its original condition, and has all tags attached.

Before sending your return, email us at support@jackethunters.com with your order number and reason for return. Our team will guide you through the process.

Return Address:
Jacket Hunters
7806 Kalorama Rd
Annandale, VA 22003
USA

Can I exchange my item for a different size or color?

Sorry, we do not offer exchanges for different sizes or colors. If you want a different size or color, please return the item first and place a new order.

How long does it take to get my refund?

Once we receive your return and inspect it, we’ll process your refund within 5 to 7 business days. The amount will be sent back to your original payment method.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and PayPal.

Is it safe to pay on your website?

Yes, our website uses secure payment gateways with encryption to keep your information safe.

Can I pay with cash on delivery (COD)?

No, we do not offer cash on delivery. All payments must be made online.

Do you accept international payments?

Yes, you can pay from any country using your credit/debit card or PayPal.

What if my payment fails?

If your payment does not go through, please check your card details and try again. You can also contact your bank or try a different payment method.