Frequently Asked Questions.
Find quick answers to the most common questions about our jackets, ordering process, shipping, and more. If you can’t find what you’re looking for, we’re here to help!
General Questions
This varies on depending on several factors (your style, the time of year etc).
You will be given a general estimated production time on the listing of the jacket underneath the size selection box. Once your order is placed and confirmed by a member of our team, we will then give you a more specific estimated completion date for your order.
Typically, times get down to 7-14 days. Sheepskins do tend to be longer in the winter as this is the most popular time for them, we recommend ordering mid-end of summer to ensure you have it that winter.
You will receive regular updates via email on your order throughout its journey. You can also log into your account area on our website to view which stage your jacket is currently at.
After 24 hours, we may not be able to make changes as production work may have already started on your jacket.
You can cancel your order within 24 hours for a full refund of your deposit.
After 24 hours, you still have a 14-day cooling-off period to cancel and receive a full refund—as long as production hasn’t started.
If we’ve started work on your jacket, your deposit may become non-refundable.
Shipping
We ship worldwide to most countries using trusted courier services like UPS, FedEx, and DHL.
All orders are processed and shipped from our facility. Once your order is ready, we’ll send you a tracking link so you can follow your package until it arrives at your doorstep.
Shipping is free on all orders.
Shipping usually takes up to 14 days for delivery.
We use trusted courier services like UPS, FedEx, and DHL. Once your order is shipped, you’ll get a tracking link to check the delivery status.
Yes, you can. Once your order is shipped, we’ll send you a tracking link by email.
You can use that link to check your parcel’s status anytime through UPS, FedEx, or DHL tracking pages, depending on the courier handling your delivery.
Returns
You can return your jacket within 30 days of receiving it. The item must be unused, in original condition, and with all tags attached.
To start a return, just email us at support@jackethunters.com with your order number and reason for return. Our team will guide you through the next steps.
Return shipping cost is the customer’s responsibility unless the item was damaged or incorrect.
Unless the item is faulty or incorrect, you will need to cover the return shipping cost.
Please make sure the item is unused, in its original condition, and has all tags attached.
Before sending your return, email us at support@jackethunters.com with your order number and reason for return. Our team will guide you through the process.
Return Address:
Jacket Hunters
7806 Kalorama Rd
Annandale, VA 22003
USA
Sorry, we do not offer exchanges for different sizes or colors. If you want a different size or color, please return the item first and place a new order.
Once we receive your return and inspect it, we’ll process your refund within 5 to 7 business days. The amount will be sent back to your original payment method.
Payments
We accept all major debit cards, including Visa, MasterCard, Stripe, and PayPal.
Yes, our website uses secure payment gateways with encryption to keep your information safe.
No, we do not offer cash on delivery. All payments must be made online.
Yes, you can pay from any country using your debit card or PayPal.
If your payment does not go through, please check your card details and try again. You can also contact your bank or try a different payment method.