Shipping & Delivery at Jacket Hunters
At Jacket Hunters, we want to make sure you get your jacket or outerwear quickly and safely. Shipping and delivery are important parts of your shopping experience. Here, we explain everything you need to know about how we ship your orders, how long it takes, how to track your parcel, and what to expect.
How We Ship Your Orders
When you buy from Jacket Hunters, your order is carefully packed and sent through reliable courier companies. We use UPS, FedEx, and DHL — some of the best delivery services in the world. These companies are fast and trustworthy, and they help us deliver your package safely to your doorstep.
Once your order is ready and packed, our shipping team hands it over to one of these couriers. You will get an email from us with a tracking number. This tracking number helps you follow your package online from our warehouse all the way to your home.
Where Do We Ship?
We ship all around the world. Whether you live in the USA, UK, Europe, Asia, or anywhere else, we can deliver your order to you. Our free worldwide shipping policy means you don’t have to pay extra for delivery no matter where you live.
There are a few rare exceptions for countries where courier services don’t deliver or there are customs restrictions. If you live in such a place, we will let you know before you place your order.
Delivery Times – How Long Does It Take?
Delivery usually takes up to 14 business days no matter where you live.
Please note that this time starts after your order has been processed and shipped. Processing usually takes 1 to 2 business days but may take longer during busy seasons.
Order Processing Time
After you place an order, our team starts preparing it. This means checking your order details, packing the jacket carefully, and labeling the parcel. Processing usually takes 1 to 2 business days.
On weekends and holidays, orders are not processed, so delivery times may be slightly longer during these days.
How To Track Your Order
We know waiting for your jacket can be exciting! That’s why we send you a tracking number by email once your order ships.
You can use this tracking number on the UPS, FedEx, or DHL website to see exactly where your package is. This way, you can know when it will arrive and if there are any delays.
If you don’t get a tracking number within 3 days after ordering, please contact our customer support.
What If My Package Is Late?
Sometimes, deliveries get delayed because of weather, customs, or courier issues. This is not common but can happen.
If your package doesn’t arrive within the expected delivery time, please:
Check the tracking link to see the latest status.
Wait a few extra days, especially if it’s being shipped internationally.
Contact us if you still don’t receive your order. We will work with the courier to find out what happened.
Do I Have To Pay Customs Or Import Fees?
When shipping internationally, some countries charge customs or import fees on packages. These fees are not included in the shipping price and must be paid by the buyer.
If you live outside the USA or UK, please check your country’s import rules before ordering. Customs fees are usually a small percentage of the item’s price.
Shipping Costs
The good news is, we offer free shipping worldwide on all orders. No matter where you live, you won’t pay extra delivery charges.
If you want faster shipping or special courier services, please contact us before placing your order. Additional fees may apply for express shipping options.
How To Make Sure Your Order Arrives Safely
To help your order arrive without problems, please:
Enter the correct shipping address including street, city, postal code, and country.
Add a phone number we can use if the courier needs to contact you.
Make sure someone is available to receive the package at the delivery address.
If the courier tries to deliver and no one is home, they may leave a note to schedule another delivery or ask you to pick up the package at their local office.
What Happens If My Package Is Lost Or Damaged?
We take great care packing your jacket. But if your package is lost or arrives damaged:
Contact us immediately at support@jackethunters.com.
Provide your order number and photos of the damaged item if possible.
We will help you file a claim with the courier and arrange for a replacement or refund.
Can I Change My Shipping Address After Ordering?
If you made a mistake or want to change your shipping address after ordering, contact us as soon as possible.
If your order has not been shipped yet, we can update the address for you. Once the package is shipped, address changes are difficult and may cause delivery delays.
Delivery To PO Boxes or APO/FPO Addresses
We generally do not ship to PO Boxes or military APO/FPO addresses because couriers like UPS and FedEx require a physical address.
Shipping During Holidays Or Sales
During busy times like holidays or sales, orders and deliveries can take longer than usual. We recommend ordering early during these times to avoid delays.
We always try our best to ship orders quickly, but please allow extra time for your package to arrive during peak seasons.
Summary: What You Need To Know About Shipping & Delivery
We ship worldwide using UPS, FedEx, and DHL.
Free shipping on all orders.
Delivery time varies by country (2–14 days usually).
Tracking number provided once your order ships.
Customs fees may apply for international orders.
Contact support if your package is late, lost, or damaged.
Double-check your shipping address before ordering.
